Betting Rules

1. General betting conditions

These rules apply to bets placed through Green Luck Casino where the relevant betting product is made available to you. Product availability, markets, bet types, payment options and other features may vary according to your location, account status, device, technical settings and applicable requirements. Nothing on this page changes any legal requirement that applies to your use of online gambling services in Australia.

You must be legally permitted to use the service in the place where you are located. You are responsible for checking whether online betting is lawful for you and for complying with any local requirements. You must not use the service if you are below the applicable legal gambling age, if you are self-excluded, or if you are otherwise restricted from gambling.

You may only hold and use an account for yourself. Accounts must not be shared, sold, transferred or operated by another person. You are responsible for keeping your login details secure and for notifying Green Luck Casino if you believe that your account has been accessed without permission. Bets placed using your account may be treated as having been placed by you unless the account has been reported as compromised and appropriate checks have been completed.

• One person must not create or operate multiple accounts unless expressly permitted under the applicable account rules.
• You must provide information that is accurate, current and complete when opening or maintaining an account.
• You must not use the service for unlawful activity, fraud, market manipulation, money laundering or any other improper purpose.
• You must not use automated software, bots, scripts or other tools intended to interfere with the service or gain an unfair advantage.
• Green Luck Casino may carry out identity, age, payment and security checks where required or considered necessary.

Where there is a conflict between these Betting Rules and a specific promotion, product rule or event rule, the more specific rule may apply to that product or offer. Any applicable rule will be made available before or during the relevant transaction where reasonably possible. You should read all information displayed with a market before confirming a wager.

2. Placing and accepting bets

A bet is normally created when you select the relevant market or wager type, enter the amount, review the displayed information and confirm the transaction. The amount, selection, odds or price and potential return should be checked carefully before confirmation. A bet is not necessarily accepted merely because it has been entered, displayed or submitted.

A bet becomes accepted only when the platform confirms it. The accepted bet details shown in your account history are the primary record of the transaction. If a bet is rejected, interrupted or not recorded as accepted, it should not be treated as a confirmed wager. You should not repeatedly submit the same bet after a technical interruption without first checking your account history.

Odds, prices and stake amounts

Displayed odds and prices may change before a bet is accepted. Where the platform identifies a price change, you may be asked to accept the updated price before the bet is confirmed. Once accepted, the odds or price will generally be those shown in the confirmed bet record, subject to correction of an obvious error or the specific rules applying to the relevant market.

The minimum and maximum stake or return for a particular market may be shown on the website or applied by the platform. These amounts may differ between products, customers or markets and may be changed in accordance with applicable rules. A bet may be refused, limited or accepted for a lower amount where a limit applies. The reason for a limit may not always be disclosed.

Technical issues and duplicate transactions

If a technical error affects the display, processing or recording of a bet, Green Luck Casino may review the transaction and take reasonable corrective action. This may include confirming, cancelling or adjusting a transaction where necessary to reflect the intended operation of the product and the information available at the time. A bet must not be placed or continued with the purpose of exploiting a known error.

You should review your bet history after placing a wager and keep records of any relevant confirmation. If your balance changes unexpectedly, a bet appears more than once, or the accepted details do not match your selection, stop using the affected feature and raise the issue through the available support process.

1. Select the product and market you wish to use.
2. Check the selection, odds or price, stake and potential return.
3. Confirm the bet only after reviewing the displayed information.
4. Wait for confirmation before treating the bet as accepted.
5. Check your account history and retain the bet reference for your records.

3. Events, markets and settlement

Markets are settled using the official result or other settlement source specified for the relevant product. This may include an official event result, competition authority, governing body, licensed data source or result published by the platform. Results are not necessarily settled according to informal reports, social media posts or an individual participant's view of an event.

A market may be settled as a win, loss, void, push, dead heat or another available result, depending on the market rules. The meaning of each outcome may vary between products. You should read the market information before placing a bet, particularly where a selection relates to an exact score, handicap, player performance, finishing position, match result or special event condition.

Changes, postponements and abandoned events

Special rules may apply if an event is postponed, abandoned, cancelled, rescheduled, shortened or completed under unusual conditions. The treatment of a bet can depend on the market, the event's official status, whether the event has started, and whether the relevant outcome has already been determined. Where no specific rule is displayed, Green Luck Casino may apply a reasonable settlement approach consistent with the normal operation of that market.

If a participant, team, venue or event changes after a bet is placed, the bet may remain active or may be voided depending on the relevant market rules. Bets on a named participant or team may be affected by non-participation, substitutions or changes to the announced format. You should review the applicable market information rather than assuming that every change produces the same result.

Errors and incorrect settlement

Green Luck Casino may correct an obvious error in odds, prices, market descriptions, results, returns or account balances. If a bet has been settled incorrectly because of an error, the settlement may be corrected. Where a correction affects your balance, the relevant amount may be credited or debited in accordance with the applicable rules.

If you believe that a market has been settled incorrectly, check the bet reference and accepted details and raise the matter promptly through the available support process. A review may require information about the event, market, time of placement and account transaction. Reviews are conducted using the platform record and relevant official information.

• Read the market description before placing a bet.
• Check whether the market has special rules for postponements, withdrawals or non-participation.
• Use the confirmed bet record when checking your selection and accepted price.
• Allow for official results and settlement information to be reviewed before assuming an outcome is final.

4. Cancellations, cash out and account balances

A confirmed bet generally cannot be changed or cancelled simply because you change your mind. Cancellation may be available only where the relevant product expressly provides for it, where a technical or operational issue requires it, or where the applicable rules allow a bet to be voided. Any cancellation or voiding will be handled according to the rules for the affected market.

Where a cash out or early settlement feature is offered, its availability and value may change or may be suspended while an event or market is being updated. A cash out request is successful only when confirmed by the platform. A request that is pending, declined, interrupted or not confirmed does not automatically cancel the original bet. If cash out is completed, the resulting transaction will be recorded in your account history.

Winnings and returns are calculated according to the accepted stake, odds, price and settlement outcome shown in the applicable bet record. Returns may be subject to product rules, account restrictions, responsible gambling controls, payment checks and applicable legal requirements. A balance shown on screen may be subject to later correction if it includes an obvious error or an unauthorised transaction.

You must not treat an amount as permanently available until the transaction has been confirmed and any required checks have been completed. If a payment is reversed, disputed, unauthorised or made using a payment method that you are not entitled to use, the related amount may be withheld, returned or deducted while the matter is reviewed.

Your responsibilities after placing a bet

• Check the bet receipt or account history after every wager.
• Keep your payment details and account information up to date.
• Do not attempt to withdraw or transfer funds that you know, or reasonably suspect, were credited in error.
• Co-operate with reasonable verification requests connected with your account or transactions.
• Report suspected unauthorised activity as soon as possible.
• Keep your device, password and other access information secure.

5. Complaints, fair play and responsible betting

If you have a question about a bet, settlement or account transaction, review the relevant bet record first and use the support channel made available on the website. Include the bet reference, date, market, selection and a clear explanation of the issue. Do not include unnecessary sensitive information in a public message or in an unsecured communication.

Complaints are reviewed using available transaction records, event information, platform logs and the rules that applied when the bet was placed. The review process may require additional information from you. A decision may be revised if new evidence becomes available or if an error is identified. Any rights you may have under applicable Australian law remain unaffected.

Play within your limits

Betting should be treated as entertainment, not as a way to earn income or recover financial losses. Set a budget before you play and do not stake money needed for essentials. Avoid chasing losses, borrowing money to bet, or increasing your stakes because you feel under pressure to win. You can take a break or seek assistance if betting is affecting your finances, relationships, work, sleep or wellbeing.

• Set personal spending and time limits before placing bets.
• Take regular breaks and avoid betting when upset, tired or affected by alcohol or other substances.
• Never ask another person to place bets for you or use an account that is not yours.
• Use available account controls, cooling-off options or self-exclusion features if you need time away from gambling.
• Seek independent support if gambling no longer feels enjoyable or manageable.
• Do not chase losses or rely on betting to meet financial commitments.

Green Luck Casino may apply account, payment, market or responsible gambling controls where appropriate. These controls may include refusing or limiting transactions, delaying an activity for review, suspending access or requesting further information. The purpose of these rules is to support fair, secure and responsible use of the betting service.

These Betting Rules should be read with the other policies and terms published on the website. Green Luck Casino may update the rules when products, procedures or applicable requirements change. The version available when a bet is placed will generally be used when reviewing that bet, unless a correction or legal requirement requires a different approach.