Green Luck Casino Terms & Conditions

1. Acceptance and eligibility

These Terms & Conditions form an agreement between you and Green Luck Casino in relation to your use of the website, account facilities, games, promotions and other services made available through the platform. If you do not agree with these terms, you must not register, deposit funds, play games or otherwise use the services. You should also read any game rules, promotional conditions, privacy information and responsible gambling material that applies to your use of the website.

Green Luck Casino is intended for people who are legally permitted to participate in online gambling. You must be at least 18 years of age, or meet any higher age requirement that applies to you under relevant law. You must not access the services if online gambling is unlawful where you are located. It is your responsibility to understand and comply with the laws that apply to you before using the website.

You must provide accurate, current and complete information when registering an account. Information must remain accurate throughout your relationship with Green Luck Casino. If your personal details change, you should update them as soon as reasonably possible using the available account facilities or an available support channel. Providing false, misleading or incomplete information may result in restrictions, suspension or closure of your account.

Account verification

Green Luck Casino may need to verify your identity, age, location, payment method or other information before allowing you to use particular services. Verification checks may be requested at registration, before a transaction, when account activity changes or at any other appropriate time. You agree to provide documents or information that are reasonably required for these checks. If requested information is not supplied, cannot be verified or indicates that you are not eligible, access to the account may be limited or refused.

2. Accounts and security

You may generally hold only one personal account unless Green Luck Casino has expressly approved another arrangement. An account must be used only by the person whose name and details are registered on it. You must not open an account for another person, allow another person to use your account, or transfer your account to somebody else. Accounts are not a form of property and cannot be sold, assigned or transferred.

You are responsible for keeping your login information confidential and for taking reasonable steps to protect access to your account. You must notify Green Luck Casino promptly if you believe that your password, device or account has been accessed by someone else. You should log out after using a shared device and avoid saving login details where another person may access them.

• Do not share your password or account authentication details.
• Do not permit another person to deposit, withdraw or play through your account.
• Do not use another person's account or payment method without proper authorisation.
• Do not attempt to bypass identity, location, security or responsible gambling controls.
• Do not use the services for unlawful activity, fraud, money laundering or any other improper purpose.

Green Luck Casino may suspend or close an account where there is a reasonable concern about security, identity, eligibility, fraud, unlawful activity, a breach of these terms or the integrity of the services. Any review will be handled in accordance with applicable requirements and internal procedures. Where permitted, you may be asked to provide further information before an account restriction is removed.

You may request closure of your account at any time through an available account or support channel. Account closure does not remove obligations that arose before closure. If an account is closed, you must not create or use another account to avoid a restriction, exclusion, verification request or other account decision.

3. Games, deposits, withdrawals and promotions

Games are provided subject to the rules shown for the relevant game or service. Before playing, you should review the instructions, stake information, available options and any applicable conditions. Outcomes are determined by the systems used for the relevant game and, where applicable, randomised game processes. You must not attempt to interfere with a game, manipulate results or use software, devices or methods that provide an unfair advantage.

You should only deposit money that you can afford to lose. Deposits must be made using a payment method that you are authorised to use. Green Luck Casino may decline, delay, reverse or limit a transaction where required for security, verification, processing, legal or responsible gambling reasons. A payment may also be unavailable because of a restriction imposed by a bank, payment provider or other third party.

Withdrawal requests may be subject to identity checks, payment checks, account review and any conditions displayed when the request is made. Funds may be returned through an approved method and may not always be sent to a different person or payment account. You are responsible for ensuring that your payment information is correct. Processing may be affected by verification, banking arrangements, payment providers, weekends, public holidays or matters outside Green Luck Casino's reasonable control.

You must not use the account as a bank account, payment collection service or method for moving funds on behalf of another person. Green Luck Casino may review transactions and account activity for security, fraud prevention, financial crime controls and compliance purposes. Where appropriate, a transaction may be held, declined or referred for further review.

Promotions and bonuses

Any bonus, promotion, reward or special offer is subject to the specific terms displayed with that offer. Those terms may include eligibility rules, qualifying transactions, playthrough or wagering conditions, time limits, game restrictions, withdrawal conditions and maximum or minimum requirements. If there is a conflict between these general terms and the specific terms for a promotion, the specific promotional terms will apply to that promotion.

You must not abuse, manipulate or exploit a promotion. This includes opening multiple accounts, using another person's account, using automated methods, coordinating activity improperly or attempting to obtain a benefit that was not intended for you. Green Luck Casino may cancel or withdraw a promotional benefit and may restrict related activity where it reasonably believes that promotional conditions have been breached.

If a technical, pricing, display or administrative error affects a game, transaction or promotion, Green Luck Casino may correct the error and take reasonable steps to restore the position that would have applied without the error. This may include cancelling an affected transaction or removing an incorrectly credited benefit, subject to applicable law.

4. Responsible gambling and acceptable use

Gambling should be treated as entertainment, not as a way to make money or recover losses. You should set a budget before you play, decide how long you intend to play and stop when your budget or time has been reached. Do not gamble with money needed for essentials, borrow money to gamble or chase losses by increasing your stakes.

1. Set personal deposit, loss, session or time limits where those tools are available.
2. Take regular breaks and avoid playing when affected by alcohol, drugs, stress or strong emotions.
3. Keep gambling separate from household spending and other financial commitments.
4. Use account closure, self-exclusion or other restriction options if gambling is becoming difficult to control.
5. Seek independent support if gambling is affecting your finances, relationships, work, health or wellbeing.

Green Luck Casino may apply account limits, transaction controls, activity reviews or other safeguards where appropriate. You must not try to avoid a limit or restriction by opening another account, using another person's details or changing payment arrangements. If you request a responsible gambling restriction, you should treat it as applying to your gambling activity and not attempt to circumvent it.

You must use the website lawfully and respectfully. You must not upload harmful code, interfere with the operation or security of the website, scrape or copy restricted content, use automated access tools, impersonate another person, harass staff or other users, or engage in activity that may damage the platform or its reputation. Green Luck Casino may remove content, restrict access or take other reasonable action in response to misuse.

5. Website content, liability and general terms

The website may include links, software, services or content supplied by third parties. Those third parties may have their own terms and privacy practices, and Green Luck Casino is not responsible for matters outside its reasonable control. The website may be changed, interrupted, withdrawn or updated from time to time for maintenance, security, technical, legal or operational reasons.

You are responsible for having a suitable device, internet connection and software to access the services. Online services can be affected by network failures, device problems, software errors, maintenance, payment interruptions and other events. You should check your account and transaction information and report any apparent error through an available support channel as soon as reasonably possible.

Unless otherwise stated by law, Green Luck Casino does not guarantee that the website will always be available, uninterrupted, secure or free from errors. To the extent permitted by law, Green Luck Casino is not responsible for loss caused by your failure to protect your account, your use of an unsuitable device or connection, inaccurate information supplied by you, unauthorised access resulting from your actions, or events outside reasonable control. Nothing in these terms excludes or limits a right or remedy that cannot lawfully be excluded or limited.

All website text, branding, graphics, software and other materials are owned by or licensed to the relevant rights holder. You may use the website for personal, lawful purposes only. You must not copy, modify, distribute, reproduce, publish, reverse engineer or commercially exploit any part of the services unless you have permission or the law allows it.

Changes, privacy and complaints

These terms may be updated when the services, legal requirements, security practices or operating arrangements change. The current version will apply when you use the website after it has been made available. If a change materially affects your use of the services, you should review the updated wording before continuing. Our privacy information explains how personal information may be collected, used, stored and disclosed.

If you have a question, concern or complaint about your account or use of the services, please use the support or contact method made available on the website. Provide enough information for the matter to be reviewed, while avoiding the submission of unnecessary sensitive information. Complaints may be assessed under the applicable internal process and relevant legal requirements.

These terms are intended to operate consistently with applicable Australian law and any mandatory consumer protections. If a provision is found to be invalid or unenforceable, the remaining provisions will continue to apply. A failure to enforce a provision immediately does not mean that the provision has been waived. By continuing to use Green Luck Casino after reviewing these terms, you confirm your ongoing acceptance of the agreement.