Responsible Gaming

Gamble for entertainment

Gambling involves risk and outcomes are determined by chance. No strategy can guarantee a win, and past results do not predict future results. A losing session cannot be corrected by placing larger bets or continuing to play. Treat every wager as money you may lose, and only use funds that you can comfortably afford to spend.

Before opening a game or placing a wager, decide how much time and money you are prepared to use. Your limit should allow for ordinary living costs and financial commitments, including rent or mortgage payments, bills, food, transport, debt repayments and savings. Do not gamble with money needed for these priorities.

Practical ways to stay in control

• Set a gambling budget before you start and do not increase it during a session.
• Set a time limit and take regular breaks away from the screen.
• Keep a record of deposits, wagers, wins and losses so you understand your overall spend.
• Never chase losses by gambling more, borrowing money or using funds intended for another purpose.
• Avoid gambling when you are upset, stressed, tired or affected by alcohol or other substances.
• Do not rely on gambling to improve your mood, pay bills or manage financial difficulties.
• Remember that a win is not a reason to continue beyond your planned limit.
• Use available account controls whenever you need help maintaining your boundaries.

A break from gambling can be useful even when you have not experienced serious concerns. Stepping away gives you time to review your habits without the pressure of an active session. If gambling no longer feels like a choice, stop playing and seek support.

Tools and choices for safer gambling

Depending on the services available to you, Green Luck Casino may provide account features that help you manage gambling activity. These can include deposit, wagering or loss limits, session reminders, time-out periods and self-exclusion. Availability can depend on the product, account status and applicable Australian requirements.

Setting limits

A limit can help you decide in advance how much money or time you will spend. Choose an amount that fits your personal budget rather than an amount based on what you hope to win. Once a limit is reached, accept that the session or period has ended. Do not try to work around a limit by opening another account or using another person's account.

Taking a time-out

A time-out is a short break from gambling. It can be useful if you notice that your play is becoming more frequent, expensive or difficult to control. During a time-out, avoid using another account or gambling service to continue playing. Use the break to consider your spending, talk with someone you trust and decide whether further support would help.

Self-exclusion

Self-exclusion is a stronger step for people who want to stop gambling for a defined period or longer. If you choose self-exclusion, follow the instructions provided through the relevant account or support channel. Do not attempt to bypass the restriction by creating another account, using another person's details or asking someone else to place wagers for you. Read any information provided about the effect, duration and conditions of the exclusion before confirming your request.

If you want to use a limit, time-out or self-exclusion feature, check the Help or Support area of the website for the current process. If a control is not available through your account, contact the operator through the support channel shown on the website. Account restrictions should be requested as soon as you feel they may be useful.

Recognising when gambling may be a problem

Problem gambling can develop gradually. It is not defined only by the amount of money lost. Gambling may be becoming harmful when it affects your finances, relationships, work, study, sleep, health or ability to meet everyday responsibilities.

Warning signs may include

• Spending more time or money gambling than you planned.
• Increasing bet sizes to experience the same excitement.
• Trying to win back money after a loss.
• Borrowing money, selling belongings or missing bills to continue gambling.
• Hiding gambling activity, deposits or losses from family and friends.
• Feeling restless, irritable or anxious when trying to stop.
• Thinking about gambling throughout the day or finding it difficult to concentrate on other things.
• Neglecting work, study, family, health or other responsibilities.
• Gambling to escape stress, sadness, boredom or other difficult feelings.
• Returning to gambling after deciding to stop.

One warning sign is enough to take a pause and review your gambling. You do not need to wait until the situation becomes serious before asking for help. Speak openly with a trusted person and consider contacting a qualified gambling support service. Confidential support is available across Australia through services such as Gambling Help Online and state or territory gambling help providers. You can also speak with a general practitioner or mental health professional.

If gambling is causing immediate distress, financial danger or a risk to your safety or someone else's safety, stop gambling and seek urgent assistance from local emergency services or an appropriate crisis support service. Green Luck Casino cannot provide medical, financial or legal advice, but the operator can direct you to the relevant account support process.

Player responsibilities and support

You must meet the minimum legal age that applies to the service and your location. Minors must not create an account, access gambling products or use another person's account. Keep your login details private and take reasonable steps to prevent children and other unauthorised people from accessing your account or device.

Only gamble through an account in your own name and provide accurate information when requested. Do not allow another person to deposit, wager or withdraw on your behalf. These steps help protect your account, support identity checks and reduce the risk of gambling being hidden from people who may be able to help.

Protecting your budget and information

• Use a secure password and do not share it with anyone.
• Review account activity and payment records regularly.
• Do not use borrowed money or money belonging to another person for gambling.
• Ask your bank or financial provider about available transaction controls if gambling payments are difficult to manage.
• Keep personal devices protected and log out when you have finished.
• Read the applicable account terms and responsible gambling information before using a service.

Marketing messages are not a reason to gamble. If promotional communication affects your decisions or makes it harder to take a break, use the available communication preferences or support process to reduce or stop those messages. A marketing preference does not replace a time-out or self-exclusion request.

For questions about responsible gaming features, account restrictions or stopping access, use the Help or Support channel available on the Green Luck Casino website. Requests should be made clearly and as soon as possible. If you are concerned about another person's gambling, encourage them to seek professional help and avoid providing money or access that could allow further gambling.